Operations
Operations
Operations
It's much more than keeping the lights on
It's much more than keeping the lights on
"Technology is nothing. What's important is that you have faith in people, that they're basically good and smart, and if you give them tools they'll do wonderful things with them."
- Steve Jobs
Challenges
Challenges
- IT operations requires highly skilled staff to support a range of complex technologies
- Inovation requires a high rate of technology range to drive the business forward
- Without the appropriate tools and practices, IT operations are often reactive and inefficienct
- Lack of automation tools can stifle digital product and channel development
Goals
- Total visibility of all applications, systems and infrastructure health
- IT Operations staff freed up from tedious, low value, manual tasks to move up the value chain
- A culture of knowledge sharing to minimise knowledge risk due to single points of failure
- Automated assurance to measure environmental integrity and detect issues quickly
Services
- Visibility - Proactive monitoring of the technology estate to identify risks and issues
- Automation - Minimise manual tasks and timewasters to elevate resources up the value chain
- Transition - Ensure new solutions are handed over from projects to BAU support properly
- Standards - Policies, processes and procedures to measure compliance and exceptions
- Coaching - IT leadership and team coaching to improve performance through collaboration and best practice
